At P1, we take pride in our customers’ continued support and as such it’s really important to us that we show our appreciation by providing equal assistance in using P1!
Because of that, we’ve recently revamped our Customer Care page, putting all the important information under one roof.
So, if you have any questions, the first step is to log on to our P1 Customer Care section.
What can you find on our Customer Care page?
By signing up with P1 Self Care, you can check your quota, top up your quota, view your bills, pay your bills and manage your account. You can also get recommendation rebates, the latest updates, offers, and rewards (NB: P1 self-care is not available to business plan subscribers, except ForBiz and ForBiz Fiber subscribers).
This page allows you to stay updated with the latest announcements on maintenance, customer carelines and more! It’s always worth checking first to see if you have a problem that’s also affecting everyone else before looking any further!
Our FAQ section is filled with hundreds (yes – hundreds! Far too many to count…) of questions on anything under the sun, from applying for a package to detailed information on the packages themselves. So before you panic, go through our easy-to-use section and check if the answer is right there in front of you!
Online Support Form
If you can’t find the relevant answer on our FAQ page, complete this online form stating each question and we will reply with an email within 24 hours of receiving the form. Enquiries will normally require between 5 to 7 working days to resolve. The Customer Care Consultant that handles your query will ensure your issues get resolved as soon as possible.
Quick Chat Options
In our Online Support Page, there is a quick service chat where you can leave a question or comment and our agents will reply to you in a short while. You just need to fill in your email, your name and your message.
Or if you prefer a face-to-face consultation regarding your queries, perhaps you’d like to visit us at our many P1 Centres, or at one of our Authorised Partners. Please visit this page to find your nearest P1 Centre.
We hope that helps!